Lowe’s Introduces Retail Service Robots

Lowe's OSHbot

This holiday season, Lowe’s Innovation Labs will introduce two autonomous retail service robots in an Orchard Supply Hardware store in San Jose, CA. Called OSHbot, the robots will assist customers to quickly navigate stores by directing them to specific products and providing real-time information about product promotions and inventory. OSHbot will also communicate with customers in multiple languages and remotely connect with expert employees at other Orchard stores to answer project questions.

“Using science fiction prototyping, we explored solutions to improve customer experiences by helping customers quickly find the products and information they came in looking for,” said Kyle Nel, Executive Director of Lowe’s Innovation Labs.