Chick-fil-A is testing two new restaurant concepts, a new elevated drive-thru and a walk-up design, which combine digital ordering with Chick-fil-A’s signature hospitality to make getting their Chick-fil-A favorites more convenient than ever before. The drive-thru concept will be located in the Atlanta metro area and the walk-up concept will open in New York City.
“Digital orders make up more than half of total sales in some markets – and growing – so we know our customers have an appetite for convenience,” said Khalilah Cooper, Exec. Dir., Restaurant Design.
Chick-fil-A’s new drive-thru concept is designed for efficient service. Guests can choose to place their order with a Team Member or use the dedicated Mobile Thru lanes for orders placed ahead in the Chick-fil-A App.
Chick-fil-A Tests Two Restaurant Concepts
