Walgreens is testing new design ideas in the Walgreens on Roosevelt Road in Chicago’s South Loop, and its store in Aubrey, Texas, outside Dallas.
With a distinctly different layout from traditional Walgreens stores that includes a dedicated Order Pickup area, self-checkout stands and digital kiosks staffed by Walgreens team members, you might find themselves double-checking the sign outside to make sure they’ve come to the right place.
“We are always looking to test new concepts, technologies and practices that can help improve the customer, patient and team member experience,” said Min Cho, Walgreens Chief Format Concepts and Design Officer. “The Chicago store is testing a digital-forward model that’s responsive to the changing omnichannel shopping patterns of our customers, while the store in Aubrey provides a fresh look at health and wellness that’s consistent with both customer demands and Walgreens transformation to a healthcare company.”
The Chicago test, set up as a digital-led store, is designed to meet the changing shopping habits of city dwellers and on-the-go commuters, focusing on increased convenience and speed through digital pickup, pharmacy and grab-and-go solutions.
The most striking change in the Aubrey, TX concept store is the shift of the pharmacy and healthcare services from its traditional place at the back of the store to the front to make the experience more prominent and convenient for patients and customers.